Join as an Application Support Engineer

Explore the Exciting Role of an Application Support Engineer at Quad labs Technologies in Gurgaon/Gurugram! Join our team and utilize your skills in SQL, customer support, and Windows servers to provide top-notch assistance to our clients. Apply now for this dynamic opportunity and be part of a supportive and innovative IT environment!


Swati Singh

2/15/20241 min read

Job Description

Company: Quad labs Technologies

Location: Gurgaon/Gurugram

Experience: 2 - 5 years

Job Details:

Are you ready for an exciting opportunity as an Application Support Engineer? We're on the lookout for a candidate with solid skills in SQL, along with a knack for customer support and Windows servers.

  • Be the first point of contact for customers, providing support 24*7 and addressing their queries about our product.

  • Resolve issues with customer application software, ensuring follow-ups until resolution.

  • Analyze reported issues and contribute to our reporting system for efficient tracking.

  • Collaborate closely with the support team to resolve issues promptly, emphasizing root cause analysis to prevent recurring problems.

  • Stay updated on technical skills and product knowledge through self-learning and internal training to maintain high customer satisfaction and product quality.

  • Experience in ERP applications and structures, able to address customer queries related to our product.

  • Manage multiple customer interactions effectively.

Desired Candidate Profile:
  1. Dynamic IT professionals with experience in Application Support and Technical Support.

  2. Capable of addressing customer queries promptly.

  3. Strong observation and analytical skills to tackle issues effectively.

  4. Ability to handle multiple client queries with courtesy, even under pressure.

Key Requirements / Skills:
  • Application Support / Technical Support experience.

  • Knowledge of IIS Administration and Windows 2003.

  • Proficiency in SQL Server Database Management, Query Execution, Administrative Tasks, and Server Management / IIS.

  • Candidates with a programming (development) background are preferred.

If you're interested, please provide us with the following details along with your updated CV:
  • Total Working Experience

  • Current CTC (Cost to Company)

  • Expected CTC

  • Notice Period

  • Current Location

Role: IT & Information Security - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT & Information Security - Other


UG: B.Tech/B.E. in Any Specialization

PG: M.Tech in Any Specialization

Key Skills: Windows Server, Application Support, SQL, SQL Server Database, Technical Support, IIS, Troubleshooting, Customer Support